ProjectOverview
Client
Pharmapac Ltd (Auckland) — New Zealand manufacturer of recyclable and recycled plastic packaging for pharma, nutraceutical, food, honey and personal care, trading since 1979. HQ: 125 Sunnybrae Road, Hillcrest, Auckland 0627.
Partner
ISS – Integrated Security Services — Pharmapac’s security provider for CCTV and access control. ISS scoped, installed and commissioned this upgrade. We supplied the hardware/software and provided technical support throughout.

The Situation
Pharmapac had ZKTeco MA300 readers on 10 doors running on their existing access-control backbone. MA300s have been reliable for years (IP65 metal body, outdoor-ready), but the business wanted a modern, multi-credential reader that would:
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preserve HID iCLASS/Prox cards in use today,
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add face, palm and fingerprint biometrics for selected staff, and
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step up to a current, web-based platform for administration and reporting.

The Solution
Readers: ZKTeco ProMA Series on all 10 doors
Factory-installed HID iCLASS/Prox multi-tech card module (inside the reader enclosure)
Face, Palm, Fingerprint options per door/user group
OSDP v2.1.7 / Wiegand for flexible controller integration; PoE support
Software: migration from ZKAccess 3.5 to ZKBio CVSecurity (web-based, modular platform)
Delivery: Designed, installed and commissioned by ISS with NZTeco supply and backend support


Why ProMA for Pharmapac
Hybrid credentials without clutter
The ProMA’s built-in HID iCLASS/Prox module means Pharmapac can keep existing cards while introducing biometrics where it makes sense (e.g., higher-risk areas or after-hours access).Touchless options for hygiene and speed
Face and palm verification provide fast, contactless entry for busy shift changes.Modern comms and security
OSDP 2.1.7 secured channel and TLS-secured TCP/IP bring the reader layer up to current best practice.Outdoor-ready
The series is designed for tough sites, with metal construction and weather resistance comparable to the MA300s they replaced.
Software upgrade: Access 3.5 → CVSecurity
Pharmapac’s team moved from the legacy ZKAccess 3.5 desktop software to ZKBio CVSecurity, a browser-based platform that brings Access Control, Personnel management and reporting into one console. Admins now handle day-to-day changes and run audit reports without installing thick clients.
How the Pharmapac access control upgrade was delivered
Direct Reader Replacement
The existing MA300 readers were replaced with ZKTeco ProMA readers across 10 doors, with ISS reusing existing cable runs where suitable to minimise disruption.
Smarter credential plan
Staff could continue using their existing HID cards, while frequent users gained face recognition for faster daily access.
For selected roles and higher-security areas, palm or fingerprint authentication was enabled for stronger identity verification.
Software migration
Users, schedules and access rules were moved across to ZKBio CVSecurity, followed by a clean-up of groups, holidays and reporting structure.
Handover and tuning
ISS trained site supervisors, while NZTeco provided remote support and post-go-live tuning to help the system settle in smoothly.
Outcomes
Seamless user experience: cards continue to work; biometrics added where helpful.
Faster entries at peaks thanks to face/palm matching.
Cleaner admin: web login, role-based access to doors/users, easier reporting.
Future-ready: OSDP and TLS give Pharmapac a secure path for any new doors or zones.
Credit where it’s due

ISS (Integrated Security Services) delivered a tidy implementation: careful staging, minimal downtime, and clear communication with Pharmapac’s team. They remain Pharmapac’s go-to for day-to-day service and expansion. We were glad to back them with supply, configuration guidance and support.
Tech stack
Readers: ZKTeco ProMA (with HID iCLASS/Prox module), Face, Palm, Fingerprint; OSDP v2.1.7, Wiegand, PoE
Replaced: ZKTeco MA300 (IP65 metal, legacy biometric reader)
Platform: ZKBio CVSecurity (web-based), upgraded from zkaccess 3.5
Looking for a similar solution?
If you’re interested in learning more about ZKTeco access control and how it can enhance your business, get in touch with our team today. We’ll help you design a secure, user-friendly system that streamlines operations and elevates the customer experience.








