Project Case study

Pharmapac — Modernising 10 Doors with ZKTeco ProMA (HID iCLASS + Prox) and CVSecurity

ZKTeco ProMA access control readers installed at Pharmapac by ISS using ZKBio CVSecurity software

Pharmapac upgraded 10 doors from MA300 to ZKTeco ProMA with HID iCLASS/Prox, plus face/palm/fingerprint. ISS delivered the install; CVSecurity replaced Access 3.5.

ProjectOverview

Client

Pharmapac Ltd (Auckland) — New Zealand manufacturer of recyclable and recycled plastic packaging for pharma, nutraceutical, food, honey and personal care, trading since 1979. HQ: 125 Sunnybrae Road, Hillcrest, Auckland 0627.

Partner

ISS – Integrated Security Services — Pharmapac’s security provider for CCTV and access control. ISS scoped, installed and commissioned this upgrade. We supplied the hardware/software and provided technical support throughout.

pharmapac logoISS - Integrated Security Services Logo - NZTeco Partner

The Situation

Pharmapac had ZKTeco MA300 readers on 10 doors running on their existing access-control backbone. MA300s have been reliable for years (IP65 metal body, outdoor-ready), but the business wanted a modern, multi-credential reader that would:

  • preserve HID iCLASS/Prox cards in use today,
  • add face, palm and fingerprint biometrics for selected staff, and
  • step up to a current, web-based platform for administration and reporting.
Pharmapac staff member using a ZKTeco ProMA biometric reader installed by Integrated Security Services for secure access control

The Solution

  • Readers: ZKTeco ProMA Series on all 10 doors

    • Factory-installed HID iCLASS/Prox multi-tech card module (inside the reader enclosure)

    • Face, Palm, Fingerprint options per door/user group

    • OSDP v2.1.7 / Wiegand for flexible controller integration; PoE support

  • Software: migration from ZKAccess 3.5 to ZKBio CVSecurity (web-based, modular platform)

  • Delivery: Designed, installed and commissioned by ISS with NZTeco supply and backend support

ZKTeco ProMA Biometric Access Control and Time Attendance Device with Fingerprint

ZKTeco ProMA x 10

ZKTeco ProMA with a custom HID iClass + Prox card module delivers fast, secure, enterprise-grade access control in a sleek, reliable reader.
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ZKBio CVSecurity: The All-in-One Integrated Security Management Platform

zkbio cvsecurity

zkbio cvsecurity is an all-in-one intelligent security platform that unifies access control, video surveillance, and visitor management into one powerful, centrally managed system.
Learn More

Why ProMA for Pharmapac

  • Hybrid credentials without clutter
    The ProMA’s built-in HID iCLASS/Prox module means Pharmapac can keep existing cards while introducing biometrics where it makes sense (e.g., higher-risk areas or after-hours access).

  • Touchless options for hygiene and speed
    Face and palm verification provide fast, contactless entry for busy shift changes.

  • Modern comms and security
    OSDP 2.1.7 secured channel and TLS-secured TCP/IP bring the reader layer up to current best practice.

  • Outdoor-ready
    The series is designed for tough sites, with metal construction and weather resistance comparable to the MA300s they replaced.

Software upgrade: Access 3.5 → CVSecurity

Pharmapac’s team moved from the legacy ZKAccess 3.5 desktop software to ZKBio CVSecurity, a browser-based platform that brings Access Control, Personnel management and reporting into one console. Admins now handle day-to-day changes and run audit reports without installing thick clients.

Project Delivery

How the Pharmapac access control upgrade was delivered

A practical, low-disruption upgrade path that reused existing infrastructure where possible, introduced stronger biometric options, and supported a smooth migration to ZKBio CVSecurity.

Direct Reader Replacement

The existing MA300 readers were replaced with ZKTeco ProMA readers across 10 doors, with ISS reusing existing cable runs where suitable to minimise disruption.

Smarter credential plan

Staff could continue using their existing HID cards, while frequent users gained face recognition for faster daily access.

For selected roles and higher-security areas, palm or fingerprint authentication was enabled for stronger identity verification.

Software migration

Users, schedules and access rules were moved across to ZKBio CVSecurity, followed by a clean-up of groups, holidays and reporting structure.

Handover and tuning

ISS trained site supervisors, while NZTeco provided remote support and post-go-live tuning to help the system settle in smoothly.

Outcomes

  • Seamless user experience: cards continue to work; biometrics added where helpful.

  • Faster entries at peaks thanks to face/palm matching.

  • Cleaner admin: web login, role-based access to doors/users, easier reporting.

  • Future-ready: OSDP and TLS give Pharmapac a secure path for any new doors or zones.

Credit where it’s due

ISS - Integrated Security Services Logo - NZTeco Partner

ISS (Integrated Security Services) delivered a tidy implementation: careful staging, minimal downtime, and clear communication with Pharmapac’s team. They remain Pharmapac’s go-to for day-to-day service and expansion. We were glad to back them with supply, configuration guidance and support.

Tech stack

Looking for a similar solution?

If you’re interested in learning more about ZKTeco access control and how it can enhance your business, get in touch with our team today. We’ll help you design a secure, user-friendly system that streamlines operations and elevates the customer experience.

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About the author:

Reynardt Badenhorst

I'm the Managing Director of NZTeco, leading our mission to bring advanced security and access control systems to New Zealand. I specialize in biometric technologies, surveillance systems, and robust security setups designed to keep people, properties, and data secure. I’m passionate about delivering reliable, tech-driven solutions that solve real-world problems. My focus is on efficiency, innovation, and maintaining a customer-first approach in every project we undertake.

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