ProjectOverview
Client
Pharmapac Ltd (Auckland) — New Zealand manufacturer of recyclable and recycled plastic packaging for pharma, nutraceutical, food, honey and personal care, trading since 1979. HQ: 125 Sunnybrae Road, Hillcrest, Auckland 0627.
Partner
ISS – Integrated Security Services — Pharmapac’s security provider for CCTV and Access Control. ISS scoped, installed and commissioned this upgrade. We supplied the hardware/software and provided technical support throughout.
The Situation
Pharmapac had ZKTeco MA300 readers on 10 doors running on their existing access-control backbone. MA300s have been reliable for years (IP65 metal body, outdoor-ready), but the business wanted a modern, multi-credential reader that would:
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preserve HID iCLASS/Prox cards in use today,
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add face, palm and fingerprint biometrics for selected staff, and
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step up to a current, web-based platform for administration and reporting.
The Solution
Readers: ZKTeco ProMA Series on all 10 doors
Factory-installed HID iCLASS/Prox multi-tech card module (inside the reader enclosure)
Face, Palm, Fingerprint options per door/user group
OSDP v2.1.7 / Wiegand for flexible controller integration; PoE support
Software: migration from ZKAccess 3.5 to ZKBio CVSecurity (web-based, modular platform)
Delivery: Designed, installed and commissioned by ISS with NZTeco supply and backend support
Why ProMA for Pharmapac
Hybrid credentials without clutter
The ProMA’s built-in HID iCLASS/Prox module means Pharmapac can keep existing cards while introducing biometrics where it makes sense (e.g., higher-risk areas or after-hours access).Touchless options for hygiene and speed
Face and palm verification provide fast, contactless entry for busy shift changes.Modern comms and security
OSDP 2.1.7 secured channel and TLS-secured TCP/IP bring the reader layer up to current best practice.Outdoor-ready
The series is designed for tough sites, with metal construction and weather resistance comparable to the MA300s they replaced.
Software upgrade: Access 3.5 → CVSecurity
Pharmapac’s team moved from the legacy ZKAccess 3.5 desktop software to ZKBio CVSecurity, a browser-based platform that brings Access Control, Personnel management and reporting into one console. Admins now handle day-to-day changes and run audit reports without installing thick clients.
Roll-out highlights
1.
1:1 swap-out of MA300s with ProMA on 10 doors (minimal cabling changes; ISS reused existing runs where suitable).
2.
Credential plan:
Staff: keep existing HID cards; add face for frequent users.
Selected roles/areas: palm or fingerprint enabled for stronger authentication.
3.
Platform migration: lift-and-shift of users/schedules to CVSecurity, then tidy up groups, holidays and reports.
4.
Handover: ISS trained supervisors; NZTeco provided remote support and post-go-live tuning.
Outcomes
Seamless user experience: cards continue to work; biometrics added where helpful.
Faster entries at peaks thanks to face/palm matching.
Cleaner admin: web login, role-based access to doors/users, easier reporting.
Future-ready: OSDP and TLS give Pharmapac a secure path for any new doors or zones.
Credit where it’s due
ISS (Integrated Security Services) delivered a tidy implementation: careful staging, minimal downtime, and clear communication with Pharmapac’s team. They remain Pharmapac’s go-to for day-to-day service and expansion. We were glad to back them with supply, configuration guidance and support.
Tech stack
Readers: ZKTeco ProMA (with HID iCLASS/Prox module), Face, Palm, Fingerprint; OSDP v2.1.7, Wiegand, PoE
Replaced: ZKTeco MA300 (IP65 metal, legacy biometric reader)
Platform: ZKBio CVSecurity (web-based), upgraded from ZKAccess 3.5
Looking for a similar solution?
If you’re interested in learning more about ZKTeco access control and how it can enhance your business, get in touch with our team today. We’ll help you design a secure, user-friendly system that streamlines operations and elevates the customer experience.
